Introducing digital NSW parks passes
From 20 April 2021, visitors can buy a digital pass for annual entry to NSW national parks. The new, user-friendly digital annual passes mean no more waiting for a sticker to display on your vehicle - you can start using your pass straight away.
What is the digital NSW parks pass?
From 20 April 2021, all full-price, discount and concession annual passes for entry to NSW national parks will be digital passes linked to your vehicle.
The new, user-friendly digital parks passes mean:
- You can buy your annual pass online from any mobile or connected device.
- You won't have to wait for a physical pass to arrive in the mail - start using your digital pass straight away.
- Like your NSW car registration or motorway toll pass, your annual pass will be linked to your vehicle number plate and recognised in our system. No more stickers on your windscreen.
- Your current annual pass stickers will still be valid until their expiry date, so you'll need to leave them on your vehicle. When you renew you'll no longer be sent a physical pass to display.
- You'll be able to renew or manage your annual pass online.
Why is NPWS making these changes?
The new digital passes will improve your online customer service and provide easier park entry by giving you:
- A faster, easier and hassle-free way to buy your NPWS annual pass online before you arrive – great for spontaneous visits.
- Quicker entry to the 45 fee-collecting national parks – save time at entry stations so you can enjoy your stay right away.
- An easier way to apply for our seniors’ discount passes or concession passes for pensioner and eligible veterans, including uploading your supporting documents.
- The ability to easily renew your annual pass online or manage your details if they change – no need to phone or visit a park to do this.
As part of the Digital NPWS Parks Pass Program, concession and exemption passes will transition from being linked to a person to instead be linked with a single registered vehicle. This is consistent with other NPWS annual pass products, including discount passes for Seniors Card holders, and is also consistent with the NSW Government's other vehicle based fee concession arrangements.
Find out more about changes to NPWS Concession Cards under the Digital NSW Parks Pass Program.
Where can I buy annual NSW parks passes?
You'll still be able to buy your annual NSW parks pass online, by phone or in-person.
Online: Select your annual pass and buy online from a mobile or connected device.
Phone: Call the National Parks Call Centre on 1300 072 757 (13000 PARKS).
In person: See the list of participating NPWS visitor centres. Subject to change. Or, visit a Service NSW centre if you need special assistance.
From 20 April 2021, NPWS annual passes will no longer be available from vehicle entry stations, shops, service stations or other non-NPWS visitor centres that can’t collect all the information required for a digital pass.
Will discount passes still be available?
- You can still receive a $15 discount on a 1-year All Parks Pass or Multi Parks Pass by buying when you renew your NSW vehicle registration online through Service NSW.
- Eligible visitors can still apply for Seniors Card holder discounts on our annual parks passes, or for the pensioner and veterans NPWS Concession Pass.
- From 20 April 2021, you'll be able to apply online for seniors’ discount passes, and the pensioner and veterans concession pass for NSW national parks. Supporting documentation required.
All park passes will need to be linked to a specific vehicle, including pensioner and veteran concession passes. Find out more about changes to NPWS Concession Cards under the Digital NSW Parks Pass Program.
What if I have a current annual pass?
Your current annual pass stickers will remain valid until their expiry date, so leave them on your vehicle.
Your existing paper annual park pass, which is linked to your vehicle, will be valid in the new system, so please make sure that your pass is for the vehicle you are travelling in before you visit.
When you renew your pass you’ll no longer be sent a physical pass to display, your pass will be a digital pass that's linked to your nominated vehicle. This means you won't have to wait to receive your new pass in the mail, or display it on the vehicle windscreen.
Are day passes for park entry also going digital?
Day passes for all fee-collecting parks will be transitioning to digital passes in stages. They will continue to be available at pay points, entry stations or NPWS visitor centres in the park.
From 20 April 2021, the following 11 national parks in Greater Sydney will offer digital day passes, in addition to printed tickets.
- Royal National Park
- Ku-ring-gai Chase National Park
- Lane Cove National Park
- Garigal National Park
- Georges River National Park
- Kamay Botany Bay National Park (Kurnell area)
- Sydney Harbour National Park
- Blue Mountains National Park (Glenbrook area)
- Bents Basin State Conservation Area
- Cattai National Park
- Burragorang State Conservation Area
If you choose to buy a digital day pass at these parks, you won't need to display a ticket on your vehicle. Your day pass will automatically be linked to your vehicle number plate and recognised in our system.
More fee-collecting parks will introduce digital day ticket machines in coming months.
How will NPWS check if I have a valid annual pass?
Like your NSW car registration or motorway toll pass, your annual parks pass will be linked to your vehicle number plate and recognised in our system.
All annual park passes will be linked to a specific vehicle, including pensioner and veteran concession passes. Please make sure that your pass is for the vehicle you're travelling in before you visit.
NPWS park staff will be able to access up-to-date data on digital day and annual pass sales on the spot. Penalties apply for not having a valid ticket.
Are annual pass or park entry fees changing?
Can I still buy a 2-year annual pass?
Yes. All full-price and Seniors Card holder discount annual pass products will continue to be available as either a 1-year or 2-year passes, including:
- All Parks Pass
- Multi Parks Pass
- Country Parks Pass
- Single Park Pass
Can I change my details or transfer digital passes?
You can manage your annual pass online, including updating your contact details and buying additional passes.
Digital annual passes continue to be non-transferable between vehicles except in specific circumstances. Transfers are available if your vehicle is sold, has new registration plates, or the vehicle is damaged or written off. Supporting information and payment of an $8 administration fee is required. Please read our frequently asked questions for more details.
From 20 April 2021, if your application to transfer a pass is approved you'll no longer receive a replacement paper pass. You will instead receive digital confirmation of the transfer.
Only 45 of NSW’s more than 870 national parks charge entrance fees. This fee relates to motor vehicles, not to people, so you only need to pay for each motor vehicle you bring into the park (including motorbikes). If you ride a push bike or walk, entry is free.
Your support directly helps NPWS to:
- Maintain and improve visitor facilities
- Protect threatened species and their habitats
- Conserve historic sites and places of culture significance
- Read more about NPWS conservation and heritage activities.
Digital annual passes continue to be non-transferrable between vehicles. If you plan to visit a fee-collecting national park in a vehicle that’s not linked to your existing parks pass you’ll need to buy a day pass or an additional annual pass for that vehicle.
You can still buy a second household annual All Parks Pass online at 50% off the full price, valid for the same dates of your existing All Parks Pass.
If you bought your annual pass online, you can manage your pass online.
Still have questions
If you have more questions about annual passes, please contact the National Parks Contact Centre on:
Phone: 1300 072 757 (13000 PARKS)
Post: National Parks Contact Centre, Locked Bag 5022, Parramatta NSW 2124.