You can contact us by phone and email, or connect with us on social media.
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National Parks Contact Centre
If you're unable to book online please call us to: buy an annual pass, apply for a concession pass, book accommodation, campgrounds, tours, or events.
Call within Australia:1300 072 757 (13000 PARKS)
Call from overseas: +61 2 9995 6500
Contact hours: 7am to 7pm, daily. Closed on Christmas Day and New Year's Day.
If you are a person who is deaf, hard of hearing, or finds it hard to hear or speak on the phone, please use the National Relay Service (NRS) to contact us.
If you do not speak English and need the phone call translated, please call the National Translating and Interpreting Service (TIS National) on 131 450.
Policy and environmental enquiries
For policy and environmental enquiries please visit the NSW Department of Planning and Environment website.
Complaints or feedback about our service
If you have compliments, complaints, or general feedback about the services we provide, use the 'Give feedback' widget on the bottom right-hand side of the screen. Your feedback will be sent to the right team for action. We'll acknowledge your feedback within 3 working days with more details.
Complaints are handled in accordance with the External Service-Related Complaints Policy (PDF 65.0 KB).