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You can contact us by phone and email, or connect with us on social media.

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National Parks Contact Centre

Call or email us to: buy an annual pass, apply for a concession pass, book accommodation and campgrounds, or book tours and events. After 1 December 2019 we can’t process over the counter sales or applications to walk-in customers. Please call or email us:

Call within Australia:1300 072 757 (13000 PARKS)

Call from overseas: +61 2 9995 6500

Email: parks.info@environment.nsw.gov.au

The National Parks Contact Centre is closed on Christmas Day and New Year's Day.

If you are deaf or find it hard hearing or speaking with people who use a phone, please use the National Relay Service (NRS) to contact us.

General enquiries

For general enquiries about NSW national parks or environmental issues:

Call within Australia: 1300 361 967

Call from overseas: +61 2 9995 5550

Monday to Friday, 8.30am to 5pm excluding public holidays.

Email: info@environment.nsw.gov.au

Mailing address: Locked Bag 5022, Parramatta NSW 2124

If you are deaf or find it hard hearing or speaking with people who use a phone, please use the National Relay Service (NRS) to contact us.

Complaints or feedback about our service

If you have compliments, complaints, or general feedback about the services we provide, use the 'Give feedback' widget on the bottom right-hand side of the screen. Your feedback will be sent to the right team for action. We'll acknowledge your feedback within 3 working days with more details.

Complaints are handled in accordance with the External Service-Related Complaints Policy (PDF 65.0 KB).

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