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Changes to NPWS Concession Pass entry to national parks

From 20 April 2021, NSW National Parks and Wildlife Service (NPWS) is changing the way NPWS Concession Passes for pensioners and veterans work.

Read more about Changes to NPWS Concession Pass entry to national parks

Currently, Australian Pension Card holders and eligible DVA Card holders can apply for a 1-year NPWS Concession Pass. This entitles the pass holder to free vehicle entry to the 45 fee-collecting NSW national parks in any vehicle they're travelling in.

Click on the links below to read more about changes to concession park entry.

  1. What are the changes from 20 April 2021
  2. What if I already have an NPWS Concession Pass
  3. Will I still get free park entry
  4. Why is NPWS making these changes
  5. What cars will be eligible for a concession pass
  6. What if I have more than 1 car
  7. Are there changes to Companion Cards
  8. Am I eligible for a NPWS Concession Pass
  9. How do I apply for a NPWS Concession Pass
  10. What if I can't apply for a NPWS Concession Pass online

What are the changes from 20 April 2021?

From 20 April 2021, NPWS Concession Passes are transitioning from being linked to a person, to instead be linked to a single vehicle number plate, as for all other NPWS annual passes.

Pensioners and eligible veterans will still be entitled to free park entry. You will need a valid NPWS Concession Pass that’s linked to a vehicle that's registered in your name, or to your residential address.

If you apply for a NPWS Concession Pass from 20 April 2021, your pass will be a digital pass that's linked to your nominated vehicle. This means you'll no longer have to wait to receive a physical card in the mail to display on the vehicle dashboard.

You will be able to use your Australian Pensioner Concession Card to enter a park if you're unable to use the online application process and wish to apply for a NPWS Concession Pass at a participating NPWS visitor centre.

Please read our frequently asked questions page for more information about the Digital NSW Parks Pass Program.

What if I already have an NPWS Concession Pass?

You can still use your current NPWS Concession Pass until its expiry date.

Passes that expire on or after 20 April 2021 will be replaced by a digital pass that will be linked to a specific vehicle. The vehicle needs to be registered in the concession card holder's name, or to your residential address.

NPWS will notify existing Concession Pass holders before your current pass expires, to help this transition to the new vehicle-specific system. Please ensure NPWS has accurate contact details so we can contact you.

If you are not notified for some reason you can still apply for a new pass before your current pass expires. See how to apply for your NPWS Concession Pass here.

Will I still get free park entry?

Yes. Australian Pension Card holders and eligible DVA Card holders are still entitled to free motor vehicle entry into the 45 national parks that charge entry fees.

From 20 April 2021, you'll need to have a valid NPWS Concession Pass that's linked to a vehicle number plate. As digital NPWS Concession Passes will be linked to a single vehicle, they can only be used when visiting a fee-collecting park in that vehicle. 

Why is NPWS making these changes?

The new digital passes will make it quicker and easier for people to apply for all NPWS annual pass products, and will provide visitors with easy access to parks, especially during peak periods.

The transition of NPWS Concession Passes to be linked with a single registered vehicle, instead of a person, makes these passes consistent with other NPWS annual passes, including Seniors discount passes.

This is also consistent with the NSW Government's other vehicle-based fee concession arrangements, including motorway tolls and pensioner exemptions for vehicle registration fees.

Please read our frequently asked questions page for more information about the Digital NSW Park Pass Program.

What cars will be eligible for a concession pass?

The free NPWS Concession Pass is available for a car that you nominate. The car needs to be registered to you, or to your residential address.

What if I have more than 1 car?

You can only apply for 1 vehicle-specific NPWS Concession Pass per person.

If you have more than 1 vehicle you'll need to choose which vehicle you wish to have your pass linked to.

You can buy annual passes for additional vehicles at a discounted rate, around 20% off the full price. You're also entitled to a second household All Parks Pass, at around 50% off the normal price. A second household pass will have the same expiry as your NPWS Concession Pass.

Discounted All Parks or Multi Park passes are also available when renewing your NSW vehicle registration online with Service NSW, at $15 off the full price.

Are there changes to Companion Cards?

Yes. Please see our Companion Card NSW page for information about changes.

Am I eligible for a NPWS Concession Pass?

Please see our discount and concession passes page for more information about passes available, eligibility requirements, and how to apply.

How do I apply for a NPWS Concession Pass?

From 20 April 2021:

  • You can apply online and upload a photo or PDF copy of your supporting documents, including eligible concession card and vehicle registration.  
  • Once you receive your digital pass confirmation email you can start using it straight away for your free entry to enjoy our national parks.
  • A valid email address is a new requirement. This will allow you to receive your pass confirmation, renewal reminders, and to manage your pass.
  • If you don't have an email address please ensure you set one up before applying for your NPWS Concession Pass.
  • If you have special needs that prevent you from having an email account please visit Service NSW or a participating NPWS visitor centre for assistance.

What if I can’t apply for a NPWS Concession Pass online?

You can apply for your NPWS Concession Pass in person or by phone at:

  • Service NSW centres - see the Service NSW website for locations or call 13 77 88
  • Participating NPWS visitor centres or call the National Parks Contact Centre on 1300 072 757.

You'll need to have your car registration, your eligible concession card, and a valid email address with you.

Do you still have questions?

If you have more questions about NPWS Concession Passes, contact us on:

Email: annual.passes@environment.nsw.gov.au

Phone: 1300 072 757 (13000 PARKS)

Post: National Parks Contact Centre, Locked Bag 5022, Parramatta NSW 2124.