Privacy statement

Your right to Privacy

We must comply with the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act) which regulate the collection, storage, access, accuracy, use and disclosure of personal and health information. We also comply with the department’s privacy policies and privacy management plan.

Information that in some way identifies you may be gathered when you use NPWS digital channels such as websites and mobile apps, or when you contact us or use our services through other means such as phone, email or in person.

Storage of personal information

We will retain the information you have provided for a period that is appropriate for the purpose for which it was provided. Your information will be archived and disposed of in accordance with our policies, legislative requirements and guidelines based on the NSW State Records Act 1998 and the NPWS Functional Retention and Disposal Authority: FA423.

We take reasonable steps to protect information during transfer and storage. Physical measures, such as building and equipment security, are used in conjunction with digital technology, such as data encryption and firewalls, to minimise unauthorised access to information.

Right to access and correct your information

Under the PPIP Act you have the right to access and change personal information we hold about you, such as your address and phone number(s).

We are committed to ensuring that the information we hold is accurate, complete and up to date, so we encourage you to advise us if the information you have given us has changed. If you believe our information is inaccurate, please contact us and we will correct the information.

Information collected from websites and other digital services

When you use NPWS digital services like websites and mobile apps, we may collect the following information:

• your IP (internet protocol) address or host name eg. 123.123.123.12 or xxx.yyy.com.au
• your geographic location
• the date and time you used the digital service
• the pages or documents you attempted to view or download, and whether those pages or documents were displayed
• the web browser and operating system you are using
• the previous site you visited, if you reached our website by clicking on a link
• whether you have previously visited our website (only if you accept cookies).

Information you submit through online forms, transactions and interactions

Sometimes you may provide information when using an NPWS digital service, for example when you submit a form or complete a transaction such as a campground booking or parks pass purchase. We collect information from this activity. This information may include:

• personal and organisational details such as your full name, phone number, business name and ACN details, email address, and street address
• details of the products, services or activities you are purchasing, using or interacting with
• subscription and other personal preferences
• relevant information to support your application or purchase such as concession cards, registration details, insurance documents, training and accreditation details and other approvals/licences.

We collect personal information directly from you or someone you authorise on your behalf unless there is an authorised basis to collect this information from another source.

Information collected when you subscribe to updates

We offer subscription and update services. These services are offered on an ‘opt in’ basis. You can opt out at any time by using the opt out service or contacting us via our feedback form and we will promptly process your request.

When you subscribe to services such as email newsletters, news alerts and other notifications, we will use your personal information in order to provide the content to you. We may also use your personal information to tell you about associated services, public information campaigns or web content we think you might be interested in, but only if you have indicated that you are happy to receive this information. We may also use Facebook Custom Audiences to deliver advertisements to website visitors on Facebook based on email addresses we have collected when subscribing to our e-newsletters.

Personal information you post on digital channels

NPWS websites and digital channels may include interactive services that allow you to post information, images and other content. When using these interactive services, we suggest that you use your discretion and exercise caution when providing your personal information. Whenever you post personal information in publicly accessible places such as internet message boards, this information becomes available to anyone with access to the internet.

This information can be collected and used by others. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas.

The Department does not take any responsibility for any personal information or other details that you post on this website and digital channels, contribute to any interactive services, or give to other users. Although we recommend that you do not post or share personal information or other details on the website and digital channels that you do not want made publicly available, you are solely responsible for the personal information and other details that you post, contribute or share on this website or interactive services offered on this website.

Information we collect when you contact us

You may need to contact us, for example to enquire about a booking or buy an annual pass. You could contact us in a number of ways, such as via email, over the phone, or in person at an NPWS visitor centre. When you contact us, we may collect the following information from you:

• personal and organisational details such as your full name, phone number, business name and ACN details, email address, and street address
• details of the products, services or activities you are purchasing, using or interacting with
• subscription and other personal preferences
• relevant information to support your application or purchase such as concession cards, registration details, insurance documents, training and accreditation details and other approvals/licences
• details of the products, services or activities you are contacting us about.

Providing this information is voluntary, however we may be unable to process your transaction or help you with your enquiry if you do not provide the information.

How we will use the information you give us

We will use the information you give us to contact you or assist with any NPWS product, service, enquiry or compliance action.

We also use the information you give us for the purpose for which you have provided it or a directly related secondary purpose. This may include:

• helping you with an enquiry or transaction, such as applying for a pass, permit or licence, or booking a facility, tour, event, campsite or accommodation
• contacting you about any of your NPWS services
• referencing your data for compliance activity
• sending communications to you if you have opted into receiving information from us regarding facilities, programs, alerts, services or promotions about NPWS.

Your information may be shared with other agencies or external parties where necessary to provide NPWS services, such as site or service managers. Your information may also be accessed by authorised third-parties such as fee collectors and operators of a booked service to facilitate your transaction or improve services to you. We may also provide the information you have submitted to another public authority as required under environment protection legislation.

We will not use your information for any other purpose, nor will we disclose it, unless with your consent or in other circumstances where such use or disclosure is permitted under the PPIP Act and the department’s Privacy Management Plan. For example, we might use or share your information if is necessary to prevent or lesson a serious threat to the health or life of you or someone else.

Your personal information (including your email address) will not be automatically added to a mailing list, or sold to a third-party for commercial purposes.

If you apply for, or interact with a service on behalf of a business and that service is attached to the business's account, your name and email address may be visible to representatives of that business when accessing the business account.

We work with NSW Police

NPWS provides a trip intention form which allows you to share your detailed trip plans with friends and family in case something goes wrong. In the event of an emergency, we may share your trip intention details with the Police. We might also share your other personal information with the Police where authorised by the PPIP Act, if it is necessary to prevent or lessen a serious threat to health or life, such as in the case of bushfires.

We work with Service NSW

Service NSW provides services to NPWS customers on our behalf. This Privacy Statement applies whether services are provided directly by NPWS or by Service NSW. For more information about Service NSW visit service.nsw.gov.au.

We work with Revenue NSW and Transport for NSW

NPWS utilise services from Transport for NSW to identify individuals as required for law enforcement actions and Revenue NSW to administer penalties related to compliance activity. Your personal details may be used in these cases to identify an alleged offender and issue a caution or penalty notice.

Usage data from digital channels

Information collected from browsing NPWS websites and apps is used to identify patterns of usage. This will help us to improve our websites, apps and other digital services. It does not contain information that identifies you.

Meta (Facebook and Instagram) Pixel use

NPWS uses Meta (Facebook and Instagram) remarketing pixels to aid in customised, targeted follow-up advertising. NPWS may display interest-based ads to you when you are using Meta through Meta's Custom Audience Tool. This tool allows us to personalise our ads based on any previous interactions with the NPWS website.

NPWS websites may use the Conversion Tracking Facebook Pixel. This allows us to follow your actions once you have been redirected to an NPWS website via clicking on one of our Facebook or Instagram ads. This assists us in recording the effectiveness of Facebook or Instagram ads for reporting and market research purposes.

The data collected through the Meta Pixel and provided to us is aggregated and remains anonymous, meaning that we cannot see the personal information of the individual user. However, the collected data is also saved and processed by Meta and used in accordance with Meta's Privacy Policy.

NPWS may also share information about your use of this website and your interactions with our Facebook or Instagram ads with our trusted social media, advertising and web analytics partners, including Google Analytics. Meta Conversion Tracking also allows Meta and its partners to show you advertisements on and outside Facebook and Instagram. A cookie will be saved onto your computer for these purposes.

Please visit Facebook Ad Preferences if you wish to revoke your permission.

Government Information (Public Access) Act 2009

The Government Information (Public Access) Act 2009 (GIPA Act) gives members of the public a right to access information held by a government agency, including electronic information like transactions through the web. If information is sought by a third-party under the GIPA Act that affects your research, business, commercial, professional or financial interests or your personal information, we will seek your views if you are likely to have concerns about the disclosure of the information before making any decision about releasing the information. See also: Information access, governance and feedback | NSW Government

Other websites and digital channels

This privacy policy applies solely to information collected by NPWS websites and other digital channels. Any third-party collecting information on behalf of NPWS, such as when you book a camping site online, are also required to comply with this privacy statement and the PPIP Act.

NPWS digital channels may contain links to other sites (for example, www.facebook.com). We make no representations or warranties as to the privacy practices of any site operated by a third-party and are not responsible for the privacy policies of those sites.

We recommend that you examine the privacy policy for all third-party websites you visit to understand their procedures for collecting, using and disclosing personal information.

Contact the Information Access and Privacy unit

To find out more about how DCCEEW handles personal information, please contact the Information Access and Privacy unit.

Phone: 02 8275 1095

Email: privacy@dcceew.nsw.gov.au

Mail: Information Access and Privacy unit, Department of Climate Change, Energy, the Environment and Water (DCCEEW), Locked Bag 5022, Parramatta NSW 2124

Website: nsw.gov.au/departments-and-agencies/dcceew/information-access-governance-and-feedback#toc-privacy-statement