Campground and accommodation booking FAQs
Online booking is available for many campgrounds and hard roof accommodation across NSW, and can be made up to 12 months in advance. To help you enjoy your stay in NSW national parks, we’ve put together some frequently asked questions (FAQs).
Read more about Campground and accommodation booking FAQs
Q. How can I make a booking?
- Book online 24/7
- Call the National Parks Contact Centre (NPCC) on 13000 PARKS (13000 72757) 7 days a week, 9am to 5pm.
- Local NPWS offices that have previously taken reservations will continue to do so for their own park (during local office operating hours). You can also contact your local NPWS office for specific enquiries.
Q. What are the benefits of an online booking system?
A. Reservations enable you to plan your stay ahead of time, providing comfort in the knowledge your reservation is secure. This is especially useful during peak season when demand is high. The introduction of easy-to-use booking options provides flexibility and equal opportunity to book campgrounds and hard roof accommodation. An online booking system also provides a consistent and efficient method to make payments before arrival. Fees collected contribute directly to the on-ground management of facilities, so NPWS can continue to provide these services to visitors.
Q. Are online bookings available for all NSW national park campgrounds and hard roof accommodation?
A. Online bookings are gradually being introduced at many of our campgrounds and hard roof accommodation, providing consistency for customers who wish to book at various locations across NSW. Properties are assessed for their suitability and readiness for reservations before coming on board.
Q. What do I need to make an online booking?
A. You’ll need either a Visa or MasterCard, and a registered email address. Check if a property in your region can be booked online, click through to your chosen property and click the ‘Book now’ button to see availability and pricing before proceeding with your reservation.
Q. Why do you need my email address and contact number?
A. Booking confirmations and other important information such as check-in times will be sent to your email address. Contact details are also important in case of an emergency e.g. fires, or a park closure, where NPWS may need to contact you. We’ll have a better chance of reaching you before you start your journey, or while you’re on your way to the park.
Q. Can I reserve my favourite campsite or accommodation over the phone or at an NPWS office?
A. Yes, subject to availability. Please note, property managers reserve the right to move sites should a move be required for any reason. Every effort will be made to contact customers before arrival.
Q. Can I reserve my favourite campsite when booking online?
A. This depends on if the campground uses a Map View or Grid View for the booking system.
- Map View: If the campground uses a bookable map, you will be able to see if your preferred site is available for the proposed duration of your stay, and if so, you will be able to click on it and reserve it.
- Grid View: If you are booking via a grid, you will be able to choose the type of site (eg. tent or caravan site), but not the exact site number. You can nominate your preferred campsite in the booking comments at time of reservation. Within 24 hours, you will receive confirmation showing whether you have received your nominated site or the closest alternative.
Please note, property managers reserve the right to move sites. While every effort will be made to contact customers before arrival, should a site move be required, a particular site cannot be guaranteed.
Q. Can I book more than one campsite or accommodation at once?
A. In general, online customers can book only 1 campsite or accommodation at a time. If you’d like to make more than 1 booking, please call 13000 PARKS (13000 72757) 9am-5pm,7 days a week. All bookings are subject to availability. Please note, many properties have restrictions on the maximum number of sites that can be booked by a single customer.
Q. Is it possible to visit the local NPWS office and book a site when I arrive?
A. This depends on the location of the property you are booking, as not all local offices take reservations and opening hours may be limited. Where possible, bookings can be made in person on arrival, subject to availability.
Q. What documents do I get when I make an online booking?
A. You will receive a confirmation email with the details of your booking. You will also receive a secondary email within 24 hours with the following:
- PDF confirmation with reservation details
- Tax invoice
- Property Information Sheet, including check-in and check-out times and other important information.
- A copy of the terms and conditions
If you have not received your reservation details within 24 hours, please contact 13000 PARKS (13000 72757).
Q. Do I need to take my confirmation/tax invoice with me when I visit the park?
A. Yes, this is proof of your reservation and payment. Please print and keep a hard copy with you while visiting the park. You may need to produce copies to confirm your reservation.
Q. Why is there no longer a ballot system in place at campgrounds and hard roof accommodation for reservations?
A. Ballot systems in these areas have been replaced by the reservation system which was established in response to customer feedback. Our new booking system makes it easier for customers to make a booking and provides greater equity for everyone.
Q. When do I need to pay?
A. Customers are required to pay in full upfront to guarantee bookings, as our campgrounds and accommodation are increasing in popularity. Please refer to the terms and conditions before submitting your payment. You will be asked to agree to the terms and conditions before submitting your reservation.
Q. Why can I not pay a deposit now and the balance closer to my booking date?
A. NPWS is committed to having competitive rates for our customers. We made the decision to not have additional administration costs associated with bookings (e.g. collecting and following up outstanding balances) to ensure that you, our customer, do not bear that additional expense. This means we can offer affordable and reasonable pricing.
Q. What fees will I be charged?
A. NPWS have a base site fee for all campgrounds using the online booking system. When you book a campground, your fee will consist of:
- A base site fee (minimum daily rate per site) which includes the first two people
- Further fees for additional people (up to the site maximum)
- A booking fee of 2.5% (calculated on the total value of the reservation)
Read our FAQs for more about annual price increases to camping fees at NSW national parks.
Q. Does the booking fee apply to hard roof accommodation?
A. Yes, the 2.5% booking fee applies to both campground and hard roof accommodation bookings.
Q. Why do you charge booking fees?
A. The reservation system used by NPWS for online, phone, or face-to-face bookings is a web based system and charges for each reservation. To help offset these fees, each reservation is charged a 2.5% booking fee. This reservation system is used for all bookings – phone, online or at a park, which is why the fee applies regardless of how your reservation is made.
Q. Are there any discounts for pensioners or students?
A. Standard prices apply for pensioners and students.
Q. Are park entry fees included in my camping/accommodation fees?
A. No, park entry fees are not included in your camping or accommodation fees. See the list of fee collecting national parks, and buy an annual pass. Annual passes must be purchased before your stay and should be clearly displayed on all vehicles at all times.
Q. What happens if I need to cancel or change my booking?
A. You can cancel or change your booking by calling 13000 PARKS (13000 72757) 9am-5pm, 7 days a week. All cancellations and changes are subject to the terms and conditions. The campsite or hard roof accommodation must only be occupied by the number of customers and guests specified and paid for in the booking confirmation. You will need to update your booking before arrival if your guest numbers change.
Q. Extreme weather has been forecast. Can I postpone my reservation or get a refund?
A. No. Refunds or postponements of reservations will only be provided when extreme weather events result in park closures. See the terms and conditions for more information.
Q. What happens if the park is closed for any reason?
A. We'll let you know via phone or email if there are park closures affecting your reservation. We'll try to find an alternative date that suits you. If the alternative is not acceptable to you, the reservation will be cancelled and a full refund provided, including any booking fee paid.